During our recent seven-night stay at the Comfort Suites Burlington, we experienced unacceptable treatment regarding my service animal. Upon check-in, a staff member named Caleb challenged our dog’s status, going so far as to accuse us of "lying and scamming." He demanded physical proof of service animal certification—a request that violates ADA regulations—and insisted on charging a pet fee.
Caleb’s behavior remained hostile throughout our stay. Most alarmingly, on our final day, we discovered one of our tires had been slashed in the hotel lot. While we cannot prove the source, the timing and previous hostility felt targeted. When I reached out to the Property Manager, Scott Turbush, his response was dismissive; he offered only a refund of the pet fee and failed to address the harassment or the property damage. I urge management to provide immediate ADA compliance training to their staff to prevent future discrimination against guests with disabilities.